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Business Communications for the 21st Century

A VoIP system investment that won’t let you down.

Boost your company’s sales, increase your employee’s productivity even further and provide better customer service than your competitors with VoIP Porltand Phone System! Able to be user friendly and easy to use, the VoIP phone options are boundless and will satisfy even the most tech-hungry appetite.

Advanced Call Features:

  • Never miss a call! Your customers can hang up and still retain their position in the queue. They’re automatically called back they reach the top of the queue.
  • Review how long your customers have waited in a queue before your employees took the call and see the amount of answered and unanswered calls.
  • Improve customer service by screening calls with the Listen In, Listen In and Whisper and Barge In feature.
  • Receive voicemails as emails with audio plus voice-to-text translations. Read your voicemails at your desk.

Multiple redundant servers guarantee the best reliability standard available.

We help you serve your clients better:

  • Monitor the status of queues by seeing how many callers are in the queue.
  • Log staff in and out of queues.
  • Review the time your staff logged in and out of queues.
  • Wallboards – Display real-time queue and call statistics directly on a monitor.
  • Additional queue strategies include:
    • Round Robin
    • Longest Waiting
    • Least Talk Time
    • Fewest Answered
    • Hunt by Threes – Random
    • Hunt by Threes – Prioritized
  • Get instantly notified when callers have been in a queue beyond the set SLA time.
  • Meet your customer service requirements by viewing all call events.

Pure VoIP System Features:

  • Integrate Microsoft Exchange 2012 Server’s Unified Messaging with 3CX Phone System for its voicemail and IVR.
  • Integrate your Microsoft Exchange 2012 phone book.
  • View remote phones and cameras and see the presence of your colleagues in other office from around the world.
  • Upload all your Android mobile phone contacts to your desk phone.
  • Use your mobile/car headset in the office – Bluetooth fully supported. No more office-only clunky headsets.
  • Android-enabled phones can download apps like Pandora, stock reports or even Angry Birds (a productivity booster!)

No out of pocket expenses:

We have hosted plans that require no up-front investment and monthly plans that are often less than what you are spending now.

Telephone Systems

Getting you the best phone system is our primary goal. We find the solution that is best for you, not what is best for us. Putting your best interest first is why we have lasted 30 years in this hyper-competitive business. Whether it is a small digital system or a full blown VOIP communications platform, we have what you need.

Wiring Services

VOIP Portland offers a full line of wiring services. Whether it’s for phone, data, video, paging, door-phones, video surveillance, or fiber optics we have the highest quality solutions at the most competitive pricing.

Local & Long Distance Service

VOIP Portland is an authorized agent for several local and long distance companies. We can easily locate what carrier you should be using for your phone and data lines. Basic phone lines, PRIs, VOIP/SIP, DSL and even wireless services are available in almost all areas.